01Who we are
So.Dip Fitness Coach (“So.Dip”, “we”, “us”) is a strength and conditioning and nutrition coaching business based in Ebene and Tamarin, Mauritius, run by Soohinesh Dip.
We decide how and why your personal data is used, which makes us the controller of that data under the Data Protection Act 2017 of Mauritius.
We protect your personal data in line with the Applicable Laws: the Data Protection Act 2017 of Mauritius and its regulations and, where it applies to you, the EU General Data Protection Regulation (GDPR).
02Who this policy covers
This policy applies to the personal data of:
- people who visit our website;
- people who contact us or book a free intro chat;
- our clients, including people who use the So.Dip client app.
If we give you a more specific privacy notice at a particular time, for example when you join as a client, it adds to this policy rather than replacing it.
03How to contact us
If you have any question about this policy or your data, or want to use any of your rights, get in touch through our contact form:
So.Dip Fitness Coach, Ebene & Tamarin, Mauritius
Use the contact form on our website and mention “privacy” in your message. We’ll reply personally.
04What we collect
We only collect what we need to reply to you and coach you well. Depending on how you deal with us, this can include:
- Contact details: your name, email address and phone or WhatsApp number.
- Enquiry details: what you’re working towards, where you’d like to train and anything you choose to tell us in your message.
- Health and fitness information: injuries, aches or medical conditions you tell us about, your movement and fitness assessment, your training sessions, the weights you lift and your progress.
- Nutrition information: your food preferences, allergies, intolerances and dietary needs, your meal plan and how you’re getting on with it.
- App sign-in details: the email or phone number you use to sign in to the So.Dip client app and the one-time codes we send you.
- Payment details: invoices, the services you’ve paid for and payment records. We do not keep your full card details.
- Technical data: basic information our website and app host records automatically, such as your device, browser and the date and time of your visit.
- Feedback: comments or reviews you give us. We only publish a testimonial with your permission.
Children
We do not knowingly collect personal data from anyone under 18 without the consent of a parent or guardian.
Information about other people
If you give us someone else’s details, for example an emergency contact, please make sure they are happy for you to do so.
Please help us keep your information accurate and let us know if anything changes.
05How we collect it
- Directly from you: when you fill in our contact form, call or message us, book or attend a session, complete an assessment or use the So.Dip client app.
- Automatically: through basic server logs kept by our website and app hosting provider.
- From others, with your permission: for example a physiotherapist or doctor you ask us to work with.
06Why we use it
We use your personal data only for the reasons below, and each one has a lawful basis under the Applicable Laws.
| What we use it for | Lawful basis |
|---|---|
| Replying to your enquiry and arranging your free intro chat | Your consent, and steps you ask us to take before becoming a client |
| Assessing you, planning and coaching your sessions and writing your meal plan | Performing our agreement with you; your explicit consent for health information |
| Giving you access to the So.Dip client app | Performing our agreement with you |
| Invoicing, payments and keeping business and tax records | Legal obligations, and performing our agreement with you |
| Keeping you safe during sessions, including in an emergency | Your consent, or protecting your vital interests |
| Improving our coaching and our website | Our legitimate interest in running and improving the business |
| Sending you updates or offers | Your consent, which you can withdraw at any time |
Giving us your data is your choice. If you prefer not to share something we need, we may not be able to coach you safely or provide a service.
We won’t use your data for a purpose that doesn’t fit the reason we collected it, unless the law requires or allows it.
07Your health information
Health information is a special category of personal data, so we treat it with extra care.
- We only collect health information with your explicit consent, and only so we can coach you safely and adapt your training and meal plan.
- Only your coach can see it.
- We never sell it or use it for advertising.
- You can withdraw your consent at any time. If you do, we may not be able to keep coaching you safely.
08How long we keep it
We keep personal data only as long as we need it for the reasons above and for any legal, tax or accounting requirement. To decide, we consider how sensitive the data is, the risk of harm if it were misused and whether we still need it.
- Enquiries that don’t lead to coaching: up to 12 months, then deleted. [confirm]
- Client coaching, health and meal-plan records: while you’re a client and for up to 2 years after your last session, then deleted or anonymised. [confirm]
- Invoices and payment records: for as long as Mauritian tax and accounting law requires.
- Marketing preferences: until you unsubscribe or ask us to delete them.
Anonymised information that can no longer identify you may be kept for statistics.
10Storage outside Mauritius
Some of our service providers store data on servers outside Mauritius. When this happens, we make sure the transfer follows the Applicable Laws and that your data stays protected to a similar standard, for example through the provider’s contractual commitments.
11Keeping it safe
- We use sensible technical and organisational measures to protect your data against loss, misuse and unauthorised access, such as password protection, secure sign-in with one-time codes and limiting who can see it.
- Our service providers must keep appropriate safeguards in place.
- No transmission over the internet is completely secure, but we do our best to protect your data.
- If a data breach affects you, we will tell you and the Data Protection Commissioner where the law requires it.
12Your rights
Under the Applicable Laws, you can:
- Access your data and receive a copy, normally free of charge.
- Correct data that is inaccurate or incomplete.
- Ask us to delete your data, unless we must keep it by law.
- Object to how we use it, including for marketing.
- Ask us to restrict how we use it in certain situations.
- Withdraw your consent at any time. This doesn’t affect anything we did lawfully before you withdrew it.
- Not be subject to decisions made only by automated means that significantly affect you. We don’t make any.
- Complain to the Data Protection Commissioner of Mauritius: Data Protection Office, Level 5, SICOM Tower, Wall Street, Ebene Cyber City, Ebene. If the GDPR applies to you, you can also complain to the authority where you live or work.
To use any of these rights, contact us using the details in section 3. We aim to reply within one month and will let you know if we need longer. We’d appreciate the chance to help before you contact the Commissioner.
13Messages and updates
We only send you offers or updates if you’ve agreed to receive them. You can stop them at any time by replying “stop”, using the unsubscribe link or contacting us. We keep a short note of your choice so we don’t contact you again.
Messages about your coaching, sessions, meal plan or payments aren’t marketing, so we will still send those while you’re a client.
15Links to other websites
Our website may link to other websites, such as maps or our service providers. They have their own privacy policies, and we aren’t responsible for their content or how they use your data.
16Changes to this policy
We may update this policy from time to time. We won’t reduce your rights without telling you, and we’ll let you know more directly, for example by email, if a change is significant. The date at the bottom of this page shows when it was last updated.
All content on this website, including text, design, logos and images, belongs to So.Dip Fitness Coach and may not be reused without permission.